My Service – Waste Collection Task Management App
The Result
Accurate data for waste collection
Effective management tool for monitoring collection tasks
High service level for all stakeholders
Transparency and reliability to strengthen trust between residents, municipalities, and contractors
The Challenge
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Real-time synchronization between all stakeholders in the collection process
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Instant transfer of requests from residents/managers to drivers
The Solution
My Service – Waste Collection Task Management App
The app connects waste contractors, municipalities, and residents on a single platform, enabling fast and efficient handling of collection tasks.
How It Works
1
Task Creation – Waste Collection
Tasks created automatically or manually with address, description, and photo upload
2
Task Assignment to Responsible Party
Auto-assign to nearest driver with manager control
4
Task Handling and Closure
After task completion, the system auto-closes it, sends a photo, and notifies the manager and initiator in real time.
3
Driver Receives the Task
Upon receiving the task, the driver can navigate to the location via the app
System Features
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Task Management System Includes:
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Creation of waste collection tasks
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Dedicated task assignment – rear loader, crane, bin complaints
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Task closure with updates and documentation
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Real-time reporting to responsible party, including photo if needed
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Driver display via smartphone or dedicated screen
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Efficient task allocation
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Task creation via mobile or desktop, including:
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Task type
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Photo
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Location
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Status tracking (auto-updated by driver)
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Monitoring and managing tasks: pending / in progress / completed
System Advantages
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Accurate data for waste/heap collection
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Effective management tool for task monitoring
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User-friendly and simple interface
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Saves valuable time and resources – fewer trips
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Real-time updates with photos for both the manager and task initiator
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High service level
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Reliability and transparency to strengthen trust between residents, municipalities, and service providers – prevents unnecessary disputes